Ah ha! Adobe Flash Player is still installed? Uninstalled it, rebooted, reinstalled Acrobat.Repeated attempts to run the tool also hung. Downloaded and ran AcroCleanerTool for the Mac in order to remove Adobe Acrobat X Pro.Some of the things I tried to solve the problem:
One of the posts said that Adobe had talked to Apple, Apple was aware of some problem, and that Apple would release a fix in the upcoming 10.14.2 release. Searching for solutions on the Internet, I find an Adobe forum that is dealing with Acrobat crashes under macOS Mojave. Ignore, Report, Reopen? At this time, MacBook is still running macOS Mojave 10.14.1. License dialog disappears, and shortly afterward, another dialog appears, informing me that Adobe Application Manager quit unexpectedly. After entering the Adobe ID and password and hitting Sign in, the Adobe License Agreement pops up, and you have to Accept it. (That's right, even though client has no cloud account with Adobe). The first time you run Adobe Acrobat Pro CD 2017, Adobe launches the Adobe Application Manager, and informs you that you must Sign in. When the new MacBook Air arrived I migrated my client's old MacBook to the new one, and then set out to install the Adobe Acrobat Pro DC 2017 only my client's laptop. Acrobat Pro DC 2017 still worked on the iMac. In the mean time, both the iMac and MacBook Air were upgraded to macOS Mojave, 10.14.1. (The user interface was significantly different, but eventually the client liked it better due to the stability.) Knowing that my client was about to purchase a new MacBook Air (Retina, 13-inch, 2018), I never installed the new Acrobat on my client's aging MacBook Air. Not needing or wanting a 'cloud' account, I purchased a copy of Adobe Acrobat Pro DC 2017 from Adobe in October ($499), and installed it on my client's 2017 iMac, without uninstalling Acrobat X. This is an 'in case you're trying to solve this problem' post, and how I finally got past the problem.Īdobe Acrobat X Pro, which has been apparently unsupported for some time, became completely unstable with the upgrade to macOS Sierra.
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